Design Workshop: Essential Customer Experience

Join us for an immersive design workshop tailored for customer support and experience executives, along with product managers, who are passionate about elevating customer experience.

Date

April 9th, 2024 (Tuesday)

Time

5 - 7 PM PDT

Location

Mountain View, California

Join us for an exclusive design workshop

This workshop led by Dheeraj Pandey and Michael Machado will dive into the Essential Methodology of being customer-centric, product-led, and AI-native, offering actionable insights and strategies to elevate your customer experience journey

Dheeraj Pandey

Founder & CEO, DevRev

Michael Machado

CVP Product and Brand, DevRev

What we’ll focus on

Being Customer-Centric: Understand the philosophy and practices that put the customer at the heart of every decision.Being Product-Led: Explore how product innovation drives customer satisfaction and business growth.Being AI Native: Embrace AI's role in shaping the future of customer experience, making your operations smarter and more efficient.

Essential Design Focus Areas

The Handoff Between Bots and Humans: Master the art of seamless transitions between AI and human support, focusing on skills, workflows, and leveraging your knowledge base.Analytics: Dive deep into data analysis, visualization techniques, and product thinking to understand customer behaviors and preferences.Omni-Channel AI: Look beyond traditional chatbots to implement AI across all customer touchpoints, ensuring a consistent and personalized experience.Change Management: Equip your team with new skills, connect disparate data sources, and harness the power of AI-driven insights to stay ahead of the curve.Next-Gen Surfaces: Discover the latest platforms for engaging with customers, from revamped portals and mobile interfaces to social media monitoring and augmented reality (AR) applications.Looking forward to having you join the discussion!