Effortless Mumbai 2024 | DevRev's Annual Tech Conference

Event

DevRev EffortlessMumbai, India13.03.24

Grand Hyatt BKC, Mumbai

With India’s economy growing rapidly, it’s time for digital businesses to hyper-converge their business infrastructure around two key pillars: customers and products. This event is a space to learn together about the future of AI-enabled organizations committed to providing fast, reliable, and highly personalized customer experiences.

Date

13/03/2024

Time

12.30PM - 6.30PM

Location

Grand Hyatt BKC, Mumbai

Speakers from the following organizations presented

Meet our speakers

We have an amazing line-up of individuals, shaping the future of business and technology.

Vinod Khosla

Founder, Khosla Ventures

Mukesh Bansal

Curefit

Saina Nehwal

Badminton Player

Neelkanth Mishra

Chief Economist, Axis Bank

Ramesh Lakshminarayanan

HDFC Bank

Ayushi Verma

L&T Finance

Dheeraj Pandey

Founder & CEO, DevRev

Aadit Palicha

Zepto

Munish Blaggan

ICICI Bank

Manisha Raisinghani

SiftHub

Manoj Agarwal

Co-founder & President, DevRev

Rashid Khan

Yellow.ai

Mollie Holland

CVP Customer Experience, DevRev

Ratan Kesh

Bandhan Bank

Harnath Babu

KPMG

Maneesh Jhawar

Qualitykiosk

Dhruv Agrawal

COO & Co-founder, Shipsy

Karan Mehta

Kissht

Sankarson Banerjee

Ex-RBL Bank and NSE

Michael Machado

CVP Product and Brand, DevRev

Sivanand Akella

SVP of Engineering, Phenom

Vinod Muthukrishnan

Former COO,Uniphore

Aditi Mishra

Product Marketing at DevRev

Chandra Nath

DevRev

Amalesh Mishra

Qualitykiosk

Sunil Mahale

Head of Asia Pacific & Japan, DevRev

01:45 AM - 02:00 AM

Kick-off : Welcome

Neeraj Matiyani

Amalesh Mishra

02:00 AM - 02:45 AM

Opening Keynote

A SaaSsy India: Preparing for a $10 Trillion India. The role of global SaaS and local AI.

Dheeraj Pandey

Rashid Khan

Neelkanth Mishra

Ramesh Lakshminarayanan

02:50 AM - 04:15 AM

Humans and Machines

Discover DevRev's end-to-end solutions—user monitoring to AI chatbots, integrated via a knowledge graph, embodying hyper-convergence 2.0

Manoj Agarwal

Michael Machado

Vimlesh Gautam

Vinod Muthukrishnan

Ayushi Verma

04:15 AM - 04:30 AM

Break

04:30 AM - 05:00 AM

AI Enterprise Panel

Will AI in enterprise suffer the same fate as mobile?

Munish Blaggan

Harnath Babu

Ratan Kesh

Aditi Mishra

05:05 AM - 05:30 AM

Unlocking India’s Potential

Creating a hundred $1 Billion revenue tech companies in India in the next 10 years: What would it take?

Karan Mehta

Aadit Palicha

Chandra Nath

05:30 AM - 05:45 AM

Hackathon Awards

Mukesh Bansal

05:45 AM - 06:30 AM

Closing Note

Game, Set, Match: Elevating India with Sports and Tech innovation

Saina Nehwal

Mukesh Bansal

Effortless Mumbai 2024

Explore the intersection of customer service excellence and AI innovation at DevRev's 'Effortless' conference. Tailored for today's business leaders - CIOs, CDOs, CCOs, CTOs, Founders, PMs, support engineers, managers, and investors - this event is your gateway to modernizing operations with the latest in AI, analytics, and design.India, set to become a $10 trillion economy in the next decade, will see rising GDP per capita, especially in metropolitan areas. Customer loyalty, employee productivity, and service reliability will be top of mind for business leaders who plan to win in this highly competitive market. SaaS, AI, and Analytics will play a big role in shaping the future of winners.Legacy CRMs were built and priced for western markets, which is why SaaS faces such headwinds in India. On top of that, there are tens – if not hundreds – of SaaS tools that need to be integrated to bring together workflows and insights around customers, users, products, and people. Forrester calls it “The Crisis of Fractured Organizations.” This SaaS sprawl is reminiscent of the server-VM-license sprawl of the decade before.Discover how to centralize your business infrastructure, focusing on customers and products as the core of your digital strategy. We'll showcase end-to-end solutions from user monitoring and semantic search to AI-powered chatbots and advanced CRM systems. This integration under one knowledge graph represents the essence of hyper-convergence 2.0!With Effortless, we seek to inspire, educate, and foster a thoughtful dialogue about the future of technology in the digital age.

What is DevRev

DevRev's OneCRM is a unified platform for modern digital businesses. It brings together powerful capabilities like end user monitoring, semantic search, AI-powered chatbot, with an advanced Support CRM and a Product CRM to manage digital assets and developer activities. By integrating all of these within a single AI-powered knowledge graph, OneCRM offers a simplified yet cohesive approach to business operations, under a single contract.DevRev was founded in October 2020 and raised over $85 million in seed money from investors such as Khosla Ventures and Mayfield, making it the largest seed in the history of Silicon Valley. It is led by its co-founder and CEO, Dheeraj Pandey, who was previously the co-founder and CEO of Nutanix, and by Manoj Agarwal, DevRev's co-founder and former SVP of Engineering at Nutanix. DevRev is headquartered in Palo Alto, California, and has offices in seven global locations.

Discover Mumbai

Mumbai, India's financial capital, is emerging as a dynamic hub for technology in the BFSI sector, driven by a fintech startup boom and a shift towards digital banking and insurance tech. The city is increasingly adopting AI for risk assessment, fraud detection, and customer service enhancements in finance. Collaborations between top research institutions and the BFSI sector are fostering cutting-edge AI innovations.

Event Sponsor

QualityKiosk Technologies is one of the world’s leading Digital Quality Assurance partners for some of the biggest names in the banking and financial services, telecom, and automobile industries across the globe. Founded in 2000 by IIT-Kanpur graduates, the company is a pioneer in digital performance engineering and offers Enterprise Digital Quality Assurance, Business Automation, Customer Experience services, and Data Analytics solutions for an array of industries and verticals.