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A content marketer with a journalist's heart, Akileish enjoys crafting valuable content that helps the audience separate signal from noise.

Akileish Ramanathan

Marketing at DevRev

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A content marketer with a journalist's heart, Akileish enjoys crafting valuable content that helps the audience separate signal from noise.
Key 8 Customer Service Trends Every Business Should Know for 2025
15 min readKey 8 Customer Service Trends Every Business Should Know for 2025Akileish Ramanathan
Engineering depth: How tech companies can build to outlast the AI hype cycle
12 min readEngineering depth: How tech companies can build to outlast the AI hype cycleAkileish Ramanathan
Customer service vs. Customer experience: Key Differences & Strategies [2025]
14 min readCustomer service vs. Customer experience: Key Differences & Strategies [2025]Akileish Ramanathan
What nobody tells you about startup life (and why you should make the leap anyway)
9 min readWhat nobody tells you about startup life (and why you should make the leap anyway)Akileish Ramanathan
What Is Service Desk Software? 7 Best Tools for 2025
11 min readWhat Is Service Desk Software? 7 Best Tools for 2025Akileish Ramanathan
Vinod Khosla’s bold take on AI: “In 5 years, what will not be possible?”
12 min readVinod Khosla’s bold take on AI: “In 5 years, what will not be possible?”Akileish Ramanathan
From AI winter to AI spring: The great transformation
15 min readFrom AI winter to AI spring: The great transformationAkileish Ramanathan
AI in Customer Service: How It Improves Support & Experience
13 min readAI in Customer Service: How It Improves Support & ExperienceAkileish Ramanathan
Mastering sustainable growth to build resilient startups that thrive
11 min readMastering sustainable growth to build resilient startups that thriveAkileish Ramanathan
What Is Customer Service Automation? Guide to Streamline Support
12 min readWhat Is Customer Service Automation? Guide to Streamline SupportAkileish Ramanathan
What is Essentialism? Definition, examples, strategies
22 min readWhat is Essentialism? Definition, examples, strategiesAkileish Ramanathan
A detailed guide on customer transparency in 2025
10 min readA detailed guide on customer transparency in 2025Akileish Ramanathan
Why AI agents are the missing link in enterprise automation
16 min readWhy AI agents are the missing link in enterprise automationAkileish Ramanathan
What Is B2B Customer Service? Here’s Why It Matters for Your Business
14 min readWhat Is B2B Customer Service? Here’s Why It Matters for Your BusinessAkileish Ramanathan
10 Best Jira Alternatives You Should Consider in 2025
17 min read10 Best Jira Alternatives You Should Consider in 2025Akileish Ramanathan
Analytics, AI, and data usability: The new frontier for enterprises
17 min readAnalytics, AI, and data usability: The new frontier for enterprisesAkileish Ramanathan
11 Best Help Desk Ticketing Systems for Superior Support in 2025
18 min read11 Best Help Desk Ticketing Systems for Superior Support in 2025Akileish Ramanathan
Top 10 Customer Service Tips to Drive Retention in 2025
11 min readTop 10 Customer Service Tips to Drive Retention in 2025Akileish Ramanathan
8 Best Practices for Ticket Management in Customer Support [2025]
11 min read8 Best Practices for Ticket Management in Customer Support [2025]Akileish Ramanathan
Customer Acquisition Cost: Smart Ways to Spend Less & Gain More
12 min readCustomer Acquisition Cost: Smart Ways to Spend Less & Gain MoreAkileish Ramanathan
The rise and fall (and rise again) of AI: What finally made it all work
10 min readThe rise and fall (and rise again) of AI: What finally made it all workAkileish Ramanathan
Reimagining healthcare through smarter design and modern solutions
5 min readReimagining healthcare through smarter design and modern solutionsAkileish Ramanathan
What are AI agents? Definition, examples, and types
14 min readWhat are AI agents? Definition, examples, and typesAkileish Ramanathan
The Duality of AI: Co-Intelligence and Co-Dependence
12 min readThe Duality of AI: Co-Intelligence and Co-DependenceAkileish Ramanathan
SaaS 2.0: Why Simpler, Faster, and Sentient Software is the Future
18 min readSaaS 2.0: Why Simpler, Faster, and Sentient Software is the FutureAkileish Ramanathan
The pursuit of making entrepreneurship effortless: Startups, risks, and AI
6 min readThe pursuit of making entrepreneurship effortless: Startups, risks, and AIAkileish Ramanathan
What Is Customer Relations? A Guide to Building Strong Connections
17 min readWhat Is Customer Relations? A Guide to Building Strong ConnectionsAkileish Ramanathan
Rethinking product management: Lessons on balancing chaos, conviction and empathy
10 min readRethinking product management: Lessons on balancing chaos, conviction and empathyAkileish Ramanathan
How to Create a Customer Feedback Loop for Continuous Growth in 2025
17 min readHow to Create a Customer Feedback Loop for Continuous Growth in 2025Akileish Ramanathan
What Is Customer Churn? Types, Causes & How to Prevent It
19 min readWhat Is Customer Churn? Types, Causes & How to Prevent ItAkileish Ramanathan
India 2.0: The roadmap to becoming a Product Nation in the AI age
13 min readIndia 2.0: The roadmap to becoming a Product Nation in the AI ageAkileish Ramanathan
Customer Service Training That Transforms Teams into Top Performers
12 min readCustomer Service Training That Transforms Teams into Top PerformersAkileish Ramanathan
The Power of Multilingual Customer Support: 7 Must-Know Strategies
12 min readThe Power of Multilingual Customer Support: 7 Must-Know StrategiesAkileish Ramanathan
12 top automated ticketing systems for customer support teams in 2025
21 min read12 top automated ticketing systems for customer support teams in 2025Akileish Ramanathan
Rebooting customer experience with AI-native Team Intelligence
18 min readRebooting customer experience with AI-native Team IntelligenceAkileish Ramanathan