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Pricing
Pricing made simple

Products

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Support
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Build

In-app Services

Free
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PLuG App

Platform Services

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360 Analytics - Coming soon
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AgentOS

Programs

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DevRev for Startups

DevRev Support plans are priced per seat

Starter

$19.99

per user/month

For startups and small customer support teams with up to 10 users

  • AI agents, assistants, and deflection

  • Modern omnichannel ticketing platform

  • Data migration and integrations

  • Ready to go reporting and analytics

trial pro Free for 45 DAYs

Pro

Popular

$59.99

per user/month

Full featured support and engagement platform for scaling support orgs

  • Everything in Starter

  • Advanced reporting & analytics

  • Custom SLA and routing policies

  • Customizable object and data types

trial pro Free for 45 DAYs

Ultimate

Let’s talk

Enterprise scale and flexibility to meet any complex requirement

  • Everything in Pro

  • Full object model customization and unlimited integrations

  • Enterprise-grade security, compliance, controls, and policies

Comparison

An AI-Agent platform to build products and
support customers

Starter

$19.99

per user/month

Up to 10 users

Starter

Pro

$59.99

per user/month

Pro

Ultimate

Let’s talk

per user/month

Ultimate

Customer Service AI Agent
✓
✓
✓
Data Analyst AI Agent
Early Access
Early Access
Early Access
Escalation AI Agent
Early Access
Early Access
Early Access
Knowledge Management AI Agent
✓
✓
✓
Turing Answers
$0.50 / Deflection
$0.50 / Deflection
Custom
Turing Assist: AI message drafting
✓
✓
✓
In-app Copilot
✓
✓
✓
Semantic Search
✓
✓
✓
AI Powered: Deduplication, Ticket Clustering, Suggested Links
✓
✓
✓
AI Powered: Auto Suggestion, Auto Complete, Type Ahead
✓
✓
✓
Dedicated Prompt Engineering Support
Custom

Unified Inbox
✓
✓
✓
Channel Switching
✓
Conversation History
✓
✓
✓
Customer Experience AI Agent
✓
✓
✓
Private Ticket Collaboration
✓
✓
✓
Rich Messages
✓
✓
✓
Attachments
✓
✓
✓
Rest API Access
✓
✓
✓
Proactive Messaging
✓
✓
✓
Ticket to Issues Linking
✓
✓
✓
Skills Based Routing
Coming Soon
Coming Soon
PLuG Chat Custom Branding
Custom

Custom Ticket Fields
5
40
Customizable
Custom Ticket Stages
✓
✓
✓
Custom Ticket Types
3
Customizable
Org Schedules
1
3
Unlimited
SLAs
✓
✓
Custom SLA Metrics
✓
CSAT Surveys
✓
Customizable
Customizable
Routing
✓
✓
Smart Clustering
✓
✓
✓
Macros
Team
Team
Personal

Help Center
✓
✓
✓
Ticketing from Help Center
✓
✓
View Permissions
✓
✓
AI Search
✓
✓
✓
Bring your own SSO
✓

Knowledge Article Management
✓
✓
✓
Rich Text Editor
✓
✓
✓
Versioning
Coming Soon
Coming Soon
Approval Workflows
Coming Soon

Prebuilt Dashboards
✓
Unlimited
Unlimited
Custom Dashboards
✓
Data Storage Location
✓
✓
Data Privacy
✓
✓
✓
Data Sources
Structured data
Structured data
Customizable
Custom Fields
✓
✓
✓
Custom Types
✓
✓
Custom Objects
✓
File Storage
1GB
5GB
Customizable
Data Retention
1 Year
2 Years
Customizable
Ultimate360
Coming Soon

AuthZ: Role Based Access Control
✓
✓
AuthZ: Field level Access Control
✓
Custom Groups
✓
✓
Custom Permissions
✓
✓
SSO, SCIM, Active Directory Sync
✓
SOC2
✓
✓
✓
GDPR
✓
✓
✓
Auditing Services
✓

Customer and User Management
✓
✓
Airdrop Sync Schedule
24 Hours
4 / day
Near Real-Time
Read-Only Users
✓
✓
✓

Explore what makes DevRev so Powerful

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AI Agents

Deliver the best customer experience with AI Agents, and save time while doing so.

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Understand your Data

DevRev ensures each of your teams is able to maintain a customer focus in the context of the product you build.

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Integrate seamlessly

Connect your data with DevRev’s Airdrop to seamlessly integrate DevRev with your existing tools.

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Customized to your workflows

DevRev’s workflow builder ensures it perfectly aligns with your business processes and operations.

Frequently asked pricing questions