LoginBook a demo
Content marketer focused on demand generation, conversion copy, and impactful campaigns that drive engagement.

Akshaya Seshadri

Marketing at DevRev

author
Content marketer focused on demand generation, conversion copy, and impactful campaigns that drive engagement.
The role of AI in data interpretation and decision-making
8 min readThe role of AI in data interpretation and decision-makingAkshaya Seshadri
How to use AI in customer service in 2025
13 min readHow to use AI in customer service in 2025Akshaya Seshadri
The Future of Customer Engagement: How AI Is Changing the Game
12 min readThe Future of Customer Engagement: How AI Is Changing the GameAkshaya Seshadri
Why Customer-Oriented Service Is Essential for Business Success
14 min readWhy Customer-Oriented Service Is Essential for Business SuccessAkshaya Seshadri
Bug vs Feature: What They Are and How to Manage Them Effectively
5 min readBug vs Feature: What They Are and How to Manage Them EffectivelyAkshaya Seshadri
Ticket routing to manage the holiday rush with DevRev support
9 min readTicket routing to manage the holiday rush with DevRev supportAkshaya Seshadri
What Is the Software Product Lifecycle? A Complete Guide for 2025
12 min readWhat Is the Software Product Lifecycle? A Complete Guide for 2025Akshaya Seshadri
From court to code: Lessons in teamwork and AI from Zaza Pachulia
8 min readFrom court to code: Lessons in teamwork and AI from Zaza PachuliaAkshaya Seshadri
10 major customer service challenges + solutions
11 min read10 major customer service challenges + solutionsAkshaya Seshadri
Chatbot examples: 12 best bots to consider in 2025
18 min readChatbot examples: 12 best bots to consider in 2025Akshaya Seshadri
Boosting net revenue retention during the holiday season
7 min readBoosting net revenue retention during the holiday seasonAkshaya Seshadri
Organizational Growth: Tips from DevRev's Co-founder, Manoj Agarwal
12 min readOrganizational Growth: Tips from DevRev's Co-founder, Manoj AgarwalAkshaya Seshadri
Chatbots vs. Conversational AI: Which One Does Your Business Need?
14 min readChatbots vs. Conversational AI: Which One Does Your Business Need?Akshaya Seshadri
DevRev welcomes Athila Armstrong as Head of Design
2 min readDevRev welcomes Athila Armstrong as Head of DesignAkshaya Seshadri
Software Development Then & Now: Key Changes and Future Trends
8 min readSoftware Development Then & Now: Key Changes and Future TrendsAkshaya Seshadri
How to build knowledge base in 2025 [Examples + Templates]
18 min readHow to build knowledge base in 2025 [Examples + Templates]Akshaya Seshadri
The future of digital experience: What to expect
10 min readThe future of digital experience: What to expect Akshaya Seshadri
What Is Employee Satisfaction & Why Does It Matter?
15 min readWhat Is Employee Satisfaction & Why Does It Matter?Akshaya Seshadri
CRM Database: What It Is and How It Can Boost Your Business in 2025
12 min readCRM Database: What It Is and How It Can Boost Your Business in 2025Akshaya Seshadri
What Is a Support Ticket? Everything You Need to Know in 2025
10 min readWhat Is a Support Ticket? Everything You Need to Know in 2025Akshaya Seshadri
9 Customer Service Software Features and Their Benefits
13 min read9 Customer Service Software Features and Their BenefitsAkshaya Seshadri
How Poor Customer Support Damages Loyalty & Ways to Improve
7 min readHow Poor Customer Support Damages Loyalty & Ways to ImproveAkshaya Seshadri
Support agents: Who are they and what do they do?
15 min readSupport agents: Who are they and what do they do?Akshaya Seshadri
What is ticket escalation? And how to handle them?
8 min readWhat is ticket escalation? And how to handle them?Akshaya Seshadri
Top 9 Customer Service Metrics You Should Track in 2025
21 min readTop 9 Customer Service Metrics You Should Track in 2025Akshaya Seshadri
Ticket Handling Best Practices: Key Strategies for Long-Term Success
11 min readTicket Handling Best Practices: Key Strategies for Long-Term SuccessAkshaya Seshadri
Who is a customer support engineer? Must-have roles, skills & qualification
13 min readWho is a customer support engineer? Must-have roles, skills & qualificationAkshaya Seshadri
AI for Customer Experience: How to Leverage It for Business Growth
11 min readAI for Customer Experience: How to Leverage It for Business GrowthAkshaya Seshadri
AI's Quantum Leap: Effortless 2024 Recap
33 min readAI's Quantum Leap: Effortless 2024 RecapAkshaya Seshadri
Zendesk Review 2025: Pros, Cons, Pricing & Best Alternatives
5 min readZendesk Review 2025: Pros, Cons, Pricing & Best AlternativesAkshaya Seshadri
Customer Service Transformation: 5 Strategies for Your Organization
8 min readCustomer Service Transformation: 5 Strategies for Your OrganizationAkshaya Seshadri
Customer service scenarios: Tips on how to turn support interactions to success
12 min readCustomer service scenarios: Tips on how to turn support interactions to successAkshaya Seshadri