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Nivedita, a developer-turned-marketer who passionately writes about customer support, CX, and CRM in the SaaS realm.

Nivedita Bharathi

Marketing at DevRev

author
Nivedita, a developer-turned-marketer who passionately writes about customer support, CX, and CRM in the SaaS realm.
24/7 Customer Support: What It Is and How It Helps in 2025
14 min read24/7 Customer Support: What It Is and How It Helps in 2025Nivedita Bharathi
The queen of code: Grace Hopper’s impact on the world of computing
4 min readThe queen of code: Grace Hopper’s impact on the world of computingNivedita Bharathi
What Is Chatbot Automation? Features, Benefits & Real-World Uses
13 min readWhat Is Chatbot Automation? Features, Benefits & Real-World UsesNivedita Bharathi
Tighter collaboration, tailored customizations, and streamlined support: DevRev’s March 2024 update
5 min readTighter collaboration, tailored customizations, and streamlined support: DevRev’s March 2024 updateNivedita Bharathi
Hyper-converging digital businesses in the era of AI
13 min readHyper-converging digital businesses in the era of AINivedita Bharathi
What Is Predictive Support? A Guide to AI-Driven Customer Service
6 min readWhat Is Predictive Support? A Guide to AI-Driven Customer ServiceNivedita Bharathi
Elevating user experiences in FinTech with insights from industry leaders, Bajaj Finserv & Jar
6 min readElevating user experiences in FinTech with insights from industry leaders, Bajaj Finserv & JarNivedita Bharathi
What is an AI Chatbot? A Comprehensive Guide [2025]
18 min readWhat is an AI Chatbot? A Comprehensive Guide [2025]Nivedita Bharathi
18 best AI chatbot software in 2025 | Key features, pros, and cons
14 min read18 best AI chatbot software in 2025 | Key features, pros, and consNivedita Bharathi
February 2024 product highlights from DevRev
4 min readFebruary 2024 product highlights from DevRevNivedita Bharathi