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Case Studies

The DevRev customer stories

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HIGHLIGHTS

How unified support and product teams deliver seamless commerce

40% faster ticket resolution
35% faster product delivery cycle
25% increase in customer retention rates

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HIGHLIGHTS

Phenom transforms talent experience with streamlined support and development workflows

30% reduction in mean time to resolution
29% faster ticket closure time
Unified collaboration between L1 and L2 support teams

Uniphore builds a proactive support culture with DevRev

6 min readUniphore builds a proactive support culture with DevRev

Scaling support with AI: How ToughTrucksForKids boosted efficiency & customer satisfaction

4 min readScaling support with AI: How ToughTrucksForKids boosted efficiency & customer satisfaction

Descope drives its PLG motion using a single consolidated inbox

5 min readDescope drives its PLG motion using a single consolidated inbox

Atomicwork enables cross-functional customer support with DevRev

3 min readAtomicwork enables cross-functional customer support with DevRev

LuxCreo boosts operational efficiency and agility with DevRev

4 min readLuxCreo boosts operational efficiency and agility with DevRev

Goodmeetings uses PLuG to reduce ticket resolution time

3 min readGoodmeetings uses PLuG to reduce ticket resolution time

Aditya Birla Capital optimizes user experience with DevRev

5 min readAditya Birla Capital optimizes user experience with DevRev

Jar improves customer insights and increased conversion rates using DevRev

4 min readJar improves customer insights and increased conversion rates using DevRev

ICICI Prudential Life Insurance uses DevRev to slash resolution time by 95%

3 min read ICICI Prudential Life Insurance uses DevRev to slash resolution time by 95%

100ms delivers differentiated customer support through a unified channel

3 min read100ms delivers differentiated customer support through a unified channel

Velocity Global transforms worldwide operations with DevRev

3 min readVelocity Global transforms worldwide operations with DevRev

DevRev enhances BigBasket's UX and design for new feature rollouts

4 min readDevRev enhances BigBasket's UX and design for new feature rollouts

Phenom transforms talent experience with streamlined support and development workflows

4 min readPhenom transforms talent experience with streamlined support and development workflows

Rocketium brings agility to product development through a unified platform

6 min readRocketium brings agility to product development through a unified platform

How unified support and product teams deliver seamless commerce

4 min readHow unified support and product teams deliver seamless commerce

Bajaj Finserv transforms customer experiences through session intelligence

6 min readBajaj Finserv transforms customer experiences through session intelligence

Shipsy elevates logistics support with AI-powered automation and cross team collaboration

3 min readShipsy elevates logistics support with AI-powered automation and cross team collaboration

AR Digital Wealth cuts support TAT by 60% with faster issue solving

4 min readAR Digital Wealth cuts support TAT by 60% with faster issue solving

Orum Transforms Customer Support with PLuG

5 min readOrum Transforms Customer Support with PLuG

Optimizing user experience: ShemarooMe's success with DevRev

4 min readOptimizing user experience: ShemarooMe's success with DevRev

Yellow.ai uses DevRev to Streamline Processes

6 min readYellow.ai uses DevRev to Streamline Processes

Binah.ai enhances customer support efficiency and accuracy with DevRev

4 min readBinah.ai enhances customer support efficiency and accuracy with DevRev

Spintly uses DevRev to bridge the gap between developers and end-users

3 min readSpintly uses DevRev to bridge the gap between developers and end-users

Uils elevates efficiency and innovation with DevRev

3 min readUils elevates efficiency and innovation with DevRev

ActionIQ achieves seamless front-back office integration with DevRev

4 min readActionIQ achieves seamless front-back office integration with DevRev

Pixee powers its commitment to a stellar developer experience with DevRev

5 min readPixee powers its commitment to a stellar developer experience with DevRev