ProductPlug

User observability

For every action

Gain a clear window into your user journeys so you can deliver an unparalleled customer experience

Step into your customers’ shoes

Enhance customer experience, product velocity, and developer productivity with robust Product 360 analytics

Watch replays to make RCA easier
Get the full context of customer issues with fewer questions asked
Reveal critical usage insights
Be the voice for your customers and help shape product experience
Analyze funnels to reduce drop-offs
Proactively identify and fix points of friction so your users keep returning
Enable privacy controls
Mask sensitive data or skip recordings to maintain total privacy

DevRev PLuG reveals the invisible user pain points. It has helped us in reducing drop-offs from crucial conversion funnels.”

Prithvi Sharma

Product @ DevRev

Trusted by support, product, development, and design teams across the globe

Session 360

Go beyond surface-level numerical data with session replays that provide qualitative insights

Draw attention to the big news

Spotlight launches, updates, and more with a no-code banner builder

Flag distress signals

Pinpoint where your users rage click and encounter crashes

Get granular insights

Monitor individual sessions to solve for usability, fraud, and audits

Light-weight SDK

Collect session recordings without affecting speed

User 360

Build a complete customer profile by integrating a user's journey across every session and medium

Understand your user
Track each user through all their sessions to understand their unique journey
Go beyond app sessions
Include interactions on email, social media, voice, and text to compose a multi-faceted view of the customer
Map every touchpoint
Aggregate and analyze user journeys across all accounts
Get the full picture
Correlate engagement with other user attributes through data augmentation and reconciliation

Funnel analytics

Take the guesswork out of conversion optimization and answer the ‘why’ behind drop-offs

Heatmaps

Uncover how users interact with your screens and make UX decisions based on data

Validate your product design

Learn what’s working by identifying areas that get the most engagement

Make informed UI decisions

Test user interactions to check if your UI design is serving its purpose

Capture different interactions

Aggregate data for various gestures like rage taps to learn what’s broken

Identify modes of failures

Drill down on heatmaps with session recordings

Making support proactive

Lower ticket resolution time

90%

Higher conversions

40%

Faster troubleshooting

3x

Dashboard for app launch metrics
Dashboard for app launch metrics
Export error logs
Custom filters
Control recording quality
Data sampling
Low bandwidth consumption
Enterprise-grade security compliances
And much more

Get started for free

No credit card required

Book a demo

Start a live chat

Startup Program

Apply here for the Startup credits now!

Reach out to us at startups@devrev.ai for any clarifications.

By clicking 'Submit', you agree to our Terms of Service and Privacy Policy.